Need to Know

  • London Hydro’s legacy site needed to be more user-friendly by putting popular services and tools upfront to meet the users’ interaction needs. 
  • London Hydro partnered with Northern to create a new digital experience with intuitive, repeatable interactions and information pathways, which would help London Hydro increase site traffic, user engagement, and registrations for self-service features, including MyLondonHydro, Aeroplan, and Outage Notifications. 
  • Launched a minimum viable product (MVP) in under one month, allowing early user feedback and testing that influenced further development. 
  • Using Acquia's multisite feature, Northern helped London Hydro quickly create a new partner site, Festival Hydro, from a clone of the London Hydro website.
  • Winner of the 2021 Acquia Engage Award, Leader of the Pack in Energy/Utilities
  • Top Honours at the Electricity Distributors Association Excellence Awards