Before you can effectively sprint, you need to learn how to walk and then run. Fortunately for Londoners interested in the Drupal content management…

While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

While most of the technical innovations that have had a profound impact on my life have been hardware-based, imagine my excitement when my newest…

So we’ve addressed who your customers actually are; and we’ve discussed who you are. Now the key question becomes, What Do You Want? More business. OK…

[Editor's note: As we approach Canada Day and our celebration of 150 years of Confederation, we thought it'd be a perfect time to talk about one of…

Yo, man, there’s a lot of (organizations) out there flakin’ and perpetratin’ but scared to kick (accessibility) reality. “Jay, you’ve been doin’ all…

My colleague Jay Menard has written several great posts on website accessibility and the AODA in particular. He has covered why compliance is…

There are several ways to tell a story. Each of us interprets information in a different way -- some of us are better reading text, while others…

Last week, I gave you the intro. Now, let’s get into the nitty gritty on how to COPE with content! So how much copy is too much? It all depends on the…