Over the years, I’ve had the opportunity to work with companies that were frustrated with the lack of interaction they were getting from their…

We know that personalization is the future of the digital economy. More and more items are becoming “smart” and the goal of any content creator --…

Just how open should open comments be? And at what point does comment become unfair? Since the Internet is extremely Id-focused, there's nothing wrong…

You can't be seen a 'thought leader' if you spend all your time serving as a window to someone else's words. On Monday, I talked about the need for…

The most frustrating part of accessing the web as a blind user, in my opinion, is images. Whether they're infographics or pictures used to add a…

Recently I found myself in a conversation about how businesses attempt to find solid leads. WARNING, if you don't want to learn how to get first-rate…

Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

Remember when the idea of a paperless office was a thing? No one would need hard copies of anything: computers and digital technology would supplant…