I was at a shortlist presentation yesterday when asked about web success metrics and examples of successful metrics that we've helped some of our…

On this World Sight Day 2014, I'd like to reflect on the status of the blindness community as I see it. All opinions herein are my own and many of my…

Deterring abuse is good. Deterring disagreement is not. And the key for businesses is learning to understand that the latter does not equal the former…

The impending arrival of a key deadline for Ontario's Accessible Employment Standard offers us a perfect opportunity to remember that if we want to…

Why do many customers have an inherent distrust of companies? Why do they look at public relations and marketing efforts through a jaundiced eye…

In Digital U 101 we discussed how businesses need to be clear about who your customers are. Defining who they are and what they want are key…

The old adage states that forewarned is forearmed. And for businesses wanting to do everything they can to protect the integrity of their information…

The adage “expect the best and prepare for the worst” is a truism in accessibility, particularly in a hypothetically jurisdictionally-confused, stress…

“So you’re thinking about buying Instagram followers…” That was the subject line of an email that I received from a reputable social media aggregator…