"It should be hard to make something inaccessible." That's really it, isn't it? You wouldn't build structures or create content that excludes people…

Whether you're writing for the Web, posting on your company's social networks, or creating internal newsletters or documentation, the old KISS…

How much is too much? That's a tough question to answer. But we all know what too much is and the key to successfully communicating with your…

There are two words you’ll never, ever hear me use in discussing what I do: spin and wordsmith. I know some people wear these labels with pride -- and…

Last night was Hallowe’en. Kids and adults alike dressed up, affected new mannerisms and appearances, and enjoyed the evening. And, at the end of the…

Remember that oh-so-ironic like you posted two years ago on Facebook? You may not, but Facebook Graph Search certainly will. As a result, will users…

Whether you’re developing content for your company’s newsletter (either external or internal) or trying to figure out what your Web site content…

Is it blue and black or is it white and gold? The answer doesn't matter; the fact that the question exists at all is fascinating and something to keep…

Volume does not always equal value. And when it comes to soliciting both internal and external feedback, it's important to realize that the greatest…

This blog is by no means political, but it can be inspired by politics. Why? Because at its root successful politics is about communicating a message…