There are several ways to tell a story. Each of us interprets information in a different way -- some of us are better reading text, while others…

If your internet connection was slow yesterday between 12 noon and 4pm - these web statistics about the Michael Jackson Memorial Service might explain…

The great thing about writing is that there's no one perfect way to do it. We all develop our skills and styles. As we progress through our career, we…

There’s a fine line between genuine sympathy and the perception of opportunism. Even if your heart is in the right place, public opinion can become…

Healthcare providers are increasingly expected to satisfy people's desire for quick and easy access to information – but in filling that prescription…

Finding the balance between what's ideal, what's needed, and what's acceptable is a key feature -- and challenge -- of accessible practises. And while…

In order to stay ahead of customer expectations for timely service, companies are coming up with new ways to engage and provide customer service…

From a business point of view, it’s always smart to avoid using terms and phrases that could offend a portion of your customer base -- regardless of…

While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

When it comes to marketing content or trying to draw attention to your company or product, many lament that there are no original ideas left. First…