Focusing on delivering upon the expectations you have set for your customers is music to your customers' ears. But focusing on your own internal…

Your business doesn't remain stagnant. It's constantly evolving -- sometimes in measured increments and giant leaps -- to adjust to changing market…

Proxies, advocates, and representatives are all welcome to participate, but when you want the best quality of information upon which to build the…

It’s election season in our hometown of London, ON -- actually, it’s been election season since May 9th (we just seem to go from one [provincial] to…

Recently, I was under the lights at my dentist’s office. Maybe it was the hypnotic hum of the drill, maybe it was the influence of freezing, but our…

Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

It's a cultural lesson that resonates with business – when it comes to building a successful story, focus on the people. We recently participated in…

What do you do when you have nothing to say? And how do you align that reality with all the (often conflicting) advice about how frequently and when…

During the period of time when my immigration papers were being processed, I'd watch my Digital Echidna peers travel across North America and even…

It is said that in Minneapolis, you are never more than six blocks from a park and chances are high that you will see a few lakes. What a great place…