The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

There’s an old adage that says something to the effect of, “you don’t need insurance… until you need it.” Whether it’s home or renter’s, auto, or life…

Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

Today's post and the accompanying downloadable graphic are inspired by a question I tend to get often - I don't understand who can see my tweets. I've…

Managing a message, integrating systems, and delivering the right content to the right audience is a challenging endeavour -- especially for those at…

Accessibility isn’t about making people fit into one world, but rather working together to ensure that all barriers are reduced enabling everyone to…

A recent story about the iRobot Roomba vacuum collecting and selling data about their owners homes reminded me of two different presentations I was…

Digital Echidna is looking for a new team member to work as a part of our development team to design and execute web solutions. This team member can…