There's an old adage that states one should never discuss religion, politics, or money in polite company. But does it -- and should it -- still hold…

In the previous installment, I talked conceptually about how to approach testing and what we are trying to learn. This time we’re going to get our…

Let’s take a look at three award-winning sites today, to see beautiful examples of modern design that exercise UX, UI, information architecture, and…

We don’t do this often, but I am going to get personal with this blog post. For the last four years I have been living with an eye disease called…

I recently received an email from a communications organization that I follow with the subject line, “The written word is here to stay.” I really didn…

It's Halloween. A night when all manner of creatures crawl in search of blood to terrorize your neighbourhood. It's a night when ghouls and ghosts…

“Why do you want to know that? Why does that matter? Isn’t this just a website discovery?” You’d be surprised at the number of times I am asked these…

We often talk about tone when it comes to messaging, but rarely do we focus on volume. And when it comes to connecting with your audience, what and…