Focusing on delivering upon the expectations you have set for your customers is music to your customers' ears. But focusing on your own internal…

From a practical point of view, offering workers the ability to work remotely (or from home) can solve a lot of problems. For people with disabilities…

We've all had a less-than-perfect customer service experience: a surly customer service rep on the phone, poor workmanship that a company won't…

In my prior post I discussed the forbearance required of accessibility complainants. I will now cover the other side of the coin: the response I'd…

I can do all manner of things independently – attend school, participate in clubs and extra-curriculars, work, go to Starbucks, and any number of run…

True maturity in content creation and delivery only comes when you understand how to deliver upon the goals that actually matter and subjugate the…

We are a team of 80+ people in London Canada, and we also belong to a global open-source Drupal community of millions. Across the world today, all of…

One of Twitter’s most-ignored features is the “Favourites” feature (some may argue that it's lists). I'm sure you've all seen it and surely know how…

The Jan. 1, 2021 deadline for AODA website compliance is fast approaching. Some may see it as an end to a 16-year effort; others appear to be treating…