When time is of the essence, it's important to ensure that essential interactions are available -- an issue that people with accessibility challenges…

What is corporate culture? Is it something that’s implemented from the top down, mandated by mission and vision statements? Or is it something that…

The best way to learn about your customers, their needs, the challenges they face, and the problems you can solve is by asking them directly. However…

You can have the greatest content in the world, but if you don't have the right hook to attract your readers, then you're only going to lament the…

Let me paint you a picture. You’ve been working on your company’s new website for 5 months now. The design is perfect, all of the content has been…

Yesterday, we introduced you to the Canadian Writing Research Collaboratory (CWRC) project. Today, we share project leader Susan Brown's thoughts on…

When you’re communicating with anyone -- clients, potential customers, employees, or the general public -- trust is the strongest currency you can…

KISS -- 'Keep it simple, stupid' -- it's a well-known adage. And it's one that should be remembered when approaching accessibility. When considering…

Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

The New Year is fast approaching and that usually means it's a good time to reflect upon our past year and make plans for the future. Change and…