When you’re a company that deals in products and/or services, customer service is key to ongoing sustainability. And one key to delivering superlative…

In order to stay ahead of customer expectations for timely service, companies are coming up with new ways to engage and provide customer service…

While there are no sure things in appealing to your customers, working towards taking higher-percentage shots can help to make your efforts less about…

We often talk about tone when it comes to messaging, but rarely do we focus on volume. And when it comes to connecting with your audience, what and…

Being prepared in a disaster is essential for anyone, but having a disability means that particular considerations need to be made. Fortunately, there…

I am an advocate for accessible design by mainstream developers – I appreciate when everything I need works and is labelled nicely. But I've recently…

We all know that Canadian Geese migrate south for the winter. But did you know that Canadian Echidnas are heading south in the early spring to attend…

Today, Fatima and I are in Ann Arbor, MI attending the Midwest Drupal Summit -- a three-day event at the University of Michigan. It's an event that…

For many people, Labour Day not only marks the end of the summer, but the start of the "year." After all, for a quarter of our lives, we head back to…