Deterring abuse is good. Deterring disagreement is not. And the key for businesses is learning to understand that the latter does not equal the former…

The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

We all want validation. Whether it’s a numeric grade, a hearty thumbs-up, or a big green checkmark. This is especially important when you’ve got a…

People of a certain vintage will remember the old Sesame Street song, “ The People in Your Neighbourhood.” Good ol’ Bob would sing about the helpful…

Digital Echidna has been working with a number of partners on a project called the Canadian Writing Research Collaboratory (CWRC), a project that…

In my prior post I discussed the forbearance required of accessibility complainants. I will now cover the other side of the coin: the response I'd…

Managing a message, integrating systems, and delivering the right content to the right audience is a challenging endeavour -- especially for those at…

When it comes to developing the right digital solution for you and your customers, it’s important to not only understand what you think know but also…

It has been 16 months since Drupal 8 was officially released and we have launched a number of sites and upgraded others, leading the way in the…

Earlier I wrote about how important it is to be honest in the way that you present yourself and your business on-line. The benefits are obvious, but…