Digital Echidna has been working with a number of partners on a project called the Canadian Writing Research Collaboratory (CWRC), a project that…

Just as with medicine, when you’re trying to fix site speed issues, you want to ensure that you’re curing the cause -- not just dealing with a symptom…

In order to stay ahead of customer expectations for timely service, companies are coming up with new ways to engage and provide customer service…

In today’s highly competitive marketplace and with many thanks to social media, the consumer has never had so much authority or influence as they do…

I have spent the last few days preparing for and enrolling in French as a Second Language classes in a local community college. In addition to…

It seemed like ages ago that I wrote the first of a four-part series on AODA compliance from a web perspective. This piece, published on March 20…

How much is too much? That's a tough question to answer. But we all know what too much is and the key to successfully communicating with your…

There can be a huge difference between a “Yes” and a “Yes.” Context is everything and when you’re reaching out to customers and users for feedback…

While productive communication is a two-way street, the path can sometimes get rough – especially when you're dealing with potentially contentious…