In Digital U 101 we discussed how businesses need to be clear about who your customers are. Defining who they are and what they want are key…

Nostradamus? The Mayans? Carnac the Magnificent? Wiarton Willie? All fine prognosticators in their own right, but all pale in comparison to the most…

It's a cultural lesson that resonates with business – when it comes to building a successful story, focus on the people. We recently participated in…

Let's be honest, before getting started with anything you need a plan - and with Facebook it's no different. Too often, I've seen businesses…

Every company wants its brand to be ubiquitous -- but there's a caveat to that. The concept that there is no such thing as bad publicity is just wrong…

Every year, I share a message much like this. I talk about the joys of the holiday season and encourage you to take the time to spend it with your…

For many organizations, a video is a great way to introduce clients to your business. It provides a quick overview, helps people visualize the…

Today we made a stable release for version 3.1.0 of Smart Date, which expands the recurring date functionality by adding support for hourly or “by…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…