One of the goals of any social media/communications strategy is to actively and rapidly engage with your customer base when they reach out to you. But…

If you're a Business you may be surprised to hear that it’s not just about solving an issue, it’s more about if your business is living up to its…

It's Halloween. A night when all manner of creatures crawl in search of blood to terrorize your neighbourhood. It's a night when ghouls and ghosts…

Clearly there is a difference in value between a steak and a hamburger - but if you only have a hamburger budget - what do you do?. In the web…

Whether or not we consciously think about it, our social interactions -- both online and off -- colour our perspectives of the companies and brands…

I firmly believe that if you want to improve your writing and editing skills, you have to take a not-by-the-book approach to skills development…

When it comes to cutting through the clutter, the savvy business knows that only "you" matter. To start with, let me reiterate the fact that I really…

OK, we are officially in 2017 now, but it still feels right to look back on the 2016 that was and continue our review of the past year -- and the…

Last week, 100,000 users were given access to the much anticipated Google Wave. Google Wave is an online tool for communication and collaboration. A…

I’d like to take you back a few years. Young Jay was sitting in the family’s living room, half-paying attention to the evening news that my parents…