As we approach the end of 2017, there are those who approach the new year as a starting line of sorts. It's a time when people can feel the need to…

I’m half French Canadian. I married into a family heavy on Newfoundlanders. And I work in the digital field, with a heavy focus on web design…

We often talk about how businesses should respond to customers online. We talk about establishing action plans, response protocols, and single-points…

When building sites or designing content, some people get too caught up in ensuring everyone is "represented" on a page -- breaking it down into…

"OK. [OK]. Blue Jays. [Blue Jays]. Let's [Let's]. Play. [Play]. Ball." If you're in Southwestern Ontario like us (or, basically, anywhere in Canada)…

There are plenty of conflicting ideas out there about when the best time is to update your site's content, send out messages, or post on social media…

One of the goals of any social media/communications strategy is to actively and rapidly engage with your customer base when they reach out to you. But…

If your internet connection was slow yesterday between 12 noon and 4pm - these web statistics about the Michael Jackson Memorial Service might explain…

User Experience is such a broad topic that it can often feel confusing to people not immersed in it. And, unfortunately, the world of web optimization…

Content Strategy (CS) and architecture is slowly, but steadily climbing the ladder and becoming a respected process in website development. With CS…