First off, I want to say how honoured and humbled I am to be nominated for the 2017 Outstanding Communicator Award, to be handed out tonight by the…

There’s one question people invariably ask when it comes to copy: “How long should I write?” You can ask a hundred different people and you’ll likely…

There’s an old adage, often used in sports, that says someone or something has “come through in the clutch.” That usually means that you’ve been able…

Effective communication gets exponentially more challenging the larger your team. When you’re working with a handful of people in an office (or…

Late last week Google unveiled what they consider the future of online communication - "Google Wave". The service seems to combine Gmail and Google…

You may not want to play the game, but when it comes to your business and the Web, you should at least be aware that the 'game' exists. After all…

Volume does not always equal value. And when it comes to soliciting both internal and external feedback, it's important to realize that the greatest…

The first stable release of Smart Date delivered on my original vision for the module, namely, the need for a more app-like editor experience and…

The Home Page may not be dead – but it's certainly suffering from drive-bys. A few weeks ago, the New York Times' innovation report came out stating…