Certainly you've heard someone along the way mention an association between influence and popularity, but trust me, popularity is not influence! Below…

There are two words you’ll never, ever hear me use in discussing what I do: spin and wordsmith. I know some people wear these labels with pride -- and…

It’s a fine line between telling a story and being a shill – and, for business writers and media-types alike, I define that line using the following…

In today's social-media-dominated world, it can be tough separating an individual from the brand he or she represents. But regardless of whether your…

You can't be seen a 'thought leader' if you spend all your time serving as a window to someone else's words. On Monday, I talked about the need for…

The Canadian anti-Spam law has been in full effect for just over three weeks now. The sky hasn't fallen, no corporate communicators have been…

For many organizations, a video is a great way to introduce clients to your business. It provides a quick overview, helps people visualize the…

In a recent blog post, I discussed how CAPTCHA accessibility is the number-one accessibility issue faced by blind computer users. However, a close…

The quickest route is always a straight line. But when it comes to delivering value to your consumers, that path might need to be a little more…

Designing and developing digital products for everyone should obviously include persons with disabilities, but this is made challenging if the…