Sometimes we use words with the best intentions but those words can lose their power and their meaning through neglect. Whether you're talking about…

We've all had a less-than-perfect customer service experience: a surly customer service rep on the phone, poor workmanship that a company won't…

Every year, I share a message much like this. I talk about the joys of the holiday season and encourage you to take the time to spend it with your…

"I want to be seen in a positive light, rather than not seen at all. I want to be seen as a contributor and I want to be seen for my potential." It…

Has it only been a month? Back in June we talked about some of the exciting activities we were undertaking, all for good causes. And, here were are…

It’s my last post of the year! Well, that’s not entirely true, but for many of us the arrival of Labour Day feels like we’re at the precipice of…

There's an old adage that states one should never discuss religion, politics, or money in polite company. But does it -- and should it -- still hold…

If you only know my from my written communications, you may not know that I have a tendency to be a bit blue in my language choices amongst friends…

We received an e-mail at @email from Ben A. who asks, “I’m working on my own personal Website and I’d like to make it as accessible as…

It all seems so simple, doesn't it? The key to developing a website is to develop quality content that meets your customers' needs. But, for many…