The best way to learn about your customers, their needs, the challenges they face, and the problems you can solve is by asking them directly. However…

I have a few posts running in my head, but none have tapped that vein which allows them just to spill right out on the page. So when the Twitters…

The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

So we may not be your typical group of Echidnas ( which is actually called a Parade, but I digress). Generally, Echidnas “are very solitary animals,”…

Accessibility is a part of a larger commitment to diversity -- one that, as a society, can allow us to grow, adapt, and thrive based upon a foundation…

I’m currently on the train, en route to Toronto to participate in a meeting of the Employers’ Partnership Table -- a group of various businesses and…

Making one's business or organization accessible to customers, employees, and others is essential -- but that accessibility needs to come through in a…

However objective and empathic a designer or developer is, his or her own life experiences and needs will always determine what he or she designs and…