There are several ways to tell a story. Each of us interprets information in a different way -- some of us are better reading text, while others…

While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

Proxies, advocates, and representatives are all welcome to participate, but when you want the best quality of information upon which to build the…

There can be a huge difference between a “Yes” and a “Yes.” Context is everything and when you’re reaching out to customers and users for feedback…

From the Ask Echidna mailbag we received this question from Ben A., "Is there a good way to deliver bad news in business?" It's an important question…

The best way to learn about your customers, their needs, the challenges they face, and the problems you can solve is by asking them directly. However…

At Digital Echidna, we're committed to open-source technology. In particular, we're proud of our standing as Southwestern Ontario's leading Drupal…

1) Define the Project Team & Stakeholders Early On Web projects are generally of interest to a series of stakeholders within an organization. It’s…

Finding the right eLearning Management System solution for your business means understanding all the options. A few months ago I wrote about the…