Did you know that not all guidelines of the Web Content Accessibility Guidelines (WCAG) 2.0 are required under the Accessibility for Ontarians with…

If you only know my from my written communications, you may not know that I have a tendency to be a bit blue in my language choices amongst friends…

Why do many customers have an inherent distrust of companies? Why do they look at public relations and marketing efforts through a jaundiced eye…

It's hard to keep a stiff upper lip when inside you're ready to snarl and snap. But for businesses dealing with legitimate trolls, it's what you have…

The message is the most important part of your business communications, but how you deliver it can either amplify it or obscure it. Yesterday, I…

Ok, so people are talking about your business on Twitter. That’s fantastic! So, what are you doing about it? Twitter is much more than a broadcast…

It’s a fine line between telling a story and being a shill – and, for business writers and media-types alike, I define that line using the following…

While productive communication is a two-way street, the path can sometimes get rough – especially when you're dealing with potentially contentious…