Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

We all want validation. Whether it’s a numeric grade, a hearty thumbs-up, or a big green checkmark. This is especially important when you’ve got a…

We don’t do this often, but I am going to get personal with this blog post. For the last four years I have been living with an eye disease called…

Colleges and universities are creating new strategies to stabilize their web properties and implement solutions that support our tech-first way of…

So, like most things that are considered cool sh!t or all that and a bag of chips, there's always the unruly people out there trying to spoil all the…

When it comes to accessibility, we all know what should be done. But those scenarios exist in a Utopian world that doesn't actually exist. The…

Supporting your community can be easy -- where it becomes hard is when we overthink things. But there’s always hope because, once you get involved, it…