By now you may have heard or read about the latest additions to the Merriam-Webster's Collegiate Dictionary. This year's updated edition features over…

The quickest route is always a straight line. But when it comes to delivering value to your consumers, that path might need to be a little more…

“I’m really busy right now.” Or… “I’ll get to that when things slow down.” The thing is, things never really do slow down, do they? There may be odd…

Effective communication gets exponentially more challenging the larger your team. When you’re working with a handful of people in an office (or…

We live in an amazing time where our ability to access information is limited only by our time and inclination. But we also live in a time where it’s…

As any angler worth his or her salt knows, if you’re not using the right bait and equipment, it’s far more difficult to catch fish. And, when it comes…

Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

Take a look at the bottom right corner of this blog post. See it? That Echidna-red “speech bubble”? Go ahead… click on it. I’ll wait! That’s right. A…

Whether you're writing for the Web, posting on your company's social networks, or creating internal newsletters or documentation, the old KISS…