When it comes to getting your feet wet with presentations, you can do worse than having your first experience in the City of Bridges. For many people…

“Why do you want to know that? Why does that matter? Isn’t this just a website discovery?” You’d be surprised at the number of times I am asked these…

Yesterday, I attended an event commemorating International Women's Day. And as much as I was inspired by the strides we've made in the past, I left…

We often talk about the importance of focusing content on the “What’s in it for me?” That conversation is usually a positive one -- intended to show…

In this time of physical distancing, the internet is alive with tips and tricks for remote work and virtual life. Focusing on how to work better…

Sometimes we use words with the best intentions but those words can lose their power and their meaning through neglect. Whether you're talking about…

A few of us over the years on this blog have pulled out the old “a rising tide lifts all boats” adage. There’s a reason why axioms like this exist --…

I recently received an email from a communications organization that I follow with the subject line, “The written word is here to stay.” I really didn…

In my prior post I discussed the forbearance required of accessibility complainants. I will now cover the other side of the coin: the response I'd…