Yesterday, I wrote about corporate humility as it relates to self-promotion and CSR efforts. It was a blog that's evolved – and continues to evolve –…

When it comes to charities and promotion, how much is too much? What, as an individual or a business should you do? And where is the line between self…

There's an old jocular adage that those of us who have lived for any amount of time in Montreal hold close to our hearts: "There are two seasons in…

I’m half French Canadian. I married into a family heavy on Newfoundlanders. And I work in the digital field, with a heavy focus on web design…

We've all had a less-than-perfect customer service experience: a surly customer service rep on the phone, poor workmanship that a company won't…

Relationship Marketing is defined as “a marketing practice that recognizes the long term value of customer relationships and extends communication…

There can be a huge difference between a “Yes” and a “Yes.” Context is everything and when you’re reaching out to customers and users for feedback…

You can have the greatest content in the world, but if you don't have the right hook to attract your readers, then you're only going to lament the…

They’re nice words -- but you may hear an echo if you say them because too often they ring hollow in our society. Today is the International Day of…

Accessibility covers a variety of topics, but the overriding goal of all its efforts is that you want to make content as easy as possible to…