With the Jan. 1, 2021 Accessibility for Ontarians with Disabilities Act deadline for website compliance fast approaching, there are many questions…

Inclusivity isn't an end goal -- it's not just about hiring someone or building an accessible website -- it's a step along a much longer path. But…

There’s one question above all others that needs to be asked during any user research session -- and it’s one that rarely, if ever, does. It’s the one…

Recently a site that I've long respected posted a question on one of its social media channels. They asked a simple question, "How do you define…

The simple fact of the matter is that there is no one-size-fits-all solution to accessibility issues. So understanding the differing needs of persons…

Just over a year ago, I wrote about the importance of having accessible options for service providers when persons with disabilities aren’t able to…

There’s a fine line between genuine sympathy and the perception of opportunism. Even if your heart is in the right place, public opinion can become…

There are thousands of higher education websites out there. On many of those sites, there are often several sub-brands and sub-sites that have their…

When it comes to charities and promotion, how much is too much? What, as an individual or a business should you do? And where is the line between self…