"It should be hard to make something inaccessible." That's really it, isn't it? You wouldn't build structures or create content that excludes people…

I can do all manner of things independently – attend school, participate in clubs and extra-curriculars, work, go to Starbucks, and any number of run…

Recently a site that I've long respected posted a question on one of its social media channels. They asked a simple question, "How do you define…

The message is the most important part of your business communications, but how you deliver it can either amplify it or obscure it. Yesterday, I…

Clearly there is a difference in value between a steak and a hamburger - but if you only have a hamburger budget - what do you do?. In the web…

There is one thing that is integral to any good content strategy: The Voice. The Voice has the potential to elevate credibility, solidify intent, and…

In real life, goodbyes are often hard. In the digital world, they should be made as easy as possible. Over the past week we've looked at the Canadian…

We've all had a less-than-perfect customer service experience: a surly customer service rep on the phone, poor workmanship that a company won't…

In Digital U 101 we discussed how businesses need to be clear about who your customers are. Defining who they are and what they want are key…