Last week, I gave you the intro. Now, let’s get into the nitty gritty on how to COPE with content! So how much copy is too much? It all depends on the…

Time is always of the essence -- so don't forget the essentials. Last night, I attended the London Fringe Festival Showcase. In a case of art…

With the holiday season fast approaching, many retailers are in full swing marketing their products to help us check items off our list. However…

The old adage states that a picture is worth a thousand words. Those words, however, are not restricted to just the facts and details – they also…

Whether your current web CMS prevents you from delivering great experiences for your customers and a website renewal is in your future, or it's time…

In order to stay ahead of customer expectations for timely service, companies are coming up with new ways to engage and provide customer service…

Over the past couple of weeks, I’ve spent a lot of time negotiating pain. Nothing personal, mind you, but working professionally to help both clients…

Delivering a satisfying digital solution using UX research is no different than cooking a meal for a crowd -- you need to know the audience, have the…