Chatbots are extremely efficient, give users a positive experience and lead to actions on the part of the consumer that benefits your brand. We…

It is said that in Minneapolis, you are never more than six blocks from a park and chances are high that you will see a few lakes. What a great place…

Metrics and measurables are always important – especially in the world of business communication. But in hunting high and low for that magic bullet…

For most people, 3.5 mm is an insignificant distance. But for users of adaptive technology it might prove to be a bit too far of a gap to bridge…

We live in an amazing time where our ability to access information is limited only by our time and inclination. But we also live in a time where it’s…

You've likely seen those movies where a ghost or a spirit enters into a living person, and all of the sudden that person changes – they act awkwardly…

The great thing about writing is that there's no one perfect way to do it. We all develop our skills and styles. As we progress through our career, we…

The most frustrating part of accessing the web as a blind user, in my opinion, is images. Whether they're infographics or pictures used to add a…

Last week, the management team participated in their last EOS® planning session, thus ending our two year engagement with implementer, Preston True…

I’m half French Canadian. I married into a family heavy on Newfoundlanders. And I work in the digital field, with a heavy focus on web design…