In business and in politics, emergencies can flare up that require immediate response – but not all equal responses are created equally. Yesterday’s…

Chatbots are extremely efficient, give users a positive experience and lead to actions on the part of the consumer that benefits your brand. We…

When time is of the essence, it's important to ensure that essential interactions are available -- an issue that people with accessibility challenges…

I’m on my way to Ontario’s capital this week! Why? Because all eyes of the Drupal community will be on Toronto, ON as we prepare to host Drupal North…

Your window of opportunity to attract your customers is brief, so it's not smart business clouding that window to your message with empty words. The…

With more businesses using technology to purchase services, the Request for Proposal or "RFP" has definitely become a popular vendor selection tool. I…

In a recent blog post, I discussed how CAPTCHA accessibility is the number-one accessibility issue faced by blind computer users. However, a close…

Every company wants its brand to be ubiquitous -- but there's a caveat to that. The concept that there is no such thing as bad publicity is just wrong…