Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

Whether or not we consciously think about it, our social interactions -- both online and off -- colour our perspectives of the companies and brands…

The use of the Internet, as a research tool, is creating a more educated and sophisticated consumer. Retailers must now adjust to the reality that…

Today is Canadian Multiculturalism Day and it marks the 30th anniversary of the Canadian Multiculturalism Act. And, as one who believes in our…

When building sites or designing content, some people get too caught up in ensuring everyone is "represented" on a page -- breaking it down into…

Website search – the little box that is mightier than you think. Without realizing it, you probably find most of your content from a website search…

Colleges and universities are creating new strategies to stabilize their web properties and implement solutions that support our tech-first way of…

Later this week, I’ll be presenting at the Bay Area Drupal Camp (BADCamp). But instead of waking up and looking out of a hotel window at the sprawling…