When you’re a company that deals in products and/or services, customer service is key to ongoing sustainability. And one key to delivering superlative…

I firmly believe that if you want to improve your writing and editing skills, you have to take a not-by-the-book approach to skills development…

It's also important to watch your p's and q's -- and every other letter in the alphabet -- especially when you're making a request. Because, when it…

Be true to yourself and do it for the right reasons -- no matter whether you’re talking corporately or privately, it’s important to adhere to those…

On this World Sight Day 2014, I'd like to reflect on the status of the blindness community as I see it. All opinions herein are my own and many of my…

It’s election season in our hometown of London, ON -- actually, it’s been election season since May 9th (we just seem to go from one [provincial] to…

Ever since the beginnings of the Internet, people have been trying to game the system to place first in search results. Some have nefarious intentions…

At Digital Echidna, we have a long and successful history of working with enterprise-level clients, especially in the healthcare and educational…

Deadlines and fines for lack of compliance can be scary things, especially when we’re hanging around in Acronym Land. In this post we hope to show…