In my prior post I discussed the forbearance required of accessibility complainants. I will now cover the other side of the coin: the response I'd…

Where to host your (new) website is often a difficult decision for clients to make. With so many web hosting services out there – it can be a tough…

It's one of the great self-imposed challenges of our times -- we're so focused on being first that we forget about the importance of being best. Our…

I’m of a certain vintage, so I remember the ol’ “ you got your chocolate in my peanut butter” commercial. I was reminded of this the other day when I…

Proxies, advocates, and representatives are all welcome to participate, but when you want the best quality of information upon which to build the…

Okay, so you’ve got your goals, objectives and target audience. You’ve implemented the project to the best of your ability, launched and now it’s over…

Thanks to our always-connected North American business environment, our personal lives often include business – but how often should your business get…

The technological world is a fast-changing one. And while I’m certainly not going to delve into the nuts-and-bolts of development here, at a high…

We often talk about how businesses should respond to customers online. We talk about establishing action plans, response protocols, and single-points…