Last week, I shared my thoughts on the value of a foundational part of our support structure -- service level agreements. Today, I want to give you…

I was reading a few blog posts recently and something struck me as odd. I couldn't put my finger on why they rubbed me the wrong way. I mean, they…

We're just under three weeks away from ringing in the New Year. With the holidays approaching, this is the perfect time to reflect upon the year that…

At Digital Echidna, we have a long and successful history of working with enterprise-level clients, especially in the healthcare and educational…

"I may not know much about art, but I know what I like." It's a quote that's widely -- and wildly -- attributed. Anyone from Mark Twain to W.C. Fields…

How important are words? Well, maybe Elvis sang it best when he warbled “It’s only words and words are all I have to steal your heart away.” Whether…

Over the past week or so, we've looked back fondly at the year that was in 2013. We wrapped up the year discussing social success stories…

OK, great. You’re thinking about a new website. Not only should you have a fully functional website that shares everything about your company and what…

To date we've discussed a number of steps to make your Intranet launch successful. From understanding requirements to gathering information to…

Recently a site that I've long respected posted a question on one of its social media channels. They asked a simple question, "How do you define…