Picture this: your best friend just moved across the country. Cell phone bills are just too expensive these days and you’re on a strict personal…

Accessibility covers a variety of topics, but the overriding goal of all its efforts is that you want to make content as easy as possible to…

That ultimate goal of any business is to have customers use its product and/or services! Without customers you have no business. And if you have too…

Sometimes you have to sift through the muck to find that nugget of gold. So before you outright dismiss someone as a quote-unquote troll, you may want…

While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

To paraphrase John Fogerty, “Put me in coach, I’m ready to play [clap, clap-clap] today. Put me in coach, I’m ready to play today. Look at me, I can…

Deterring abuse is good. Deterring disagreement is not. And the key for businesses is learning to understand that the latter does not equal the former…

It bears repeating, but it pays to be good at bearing bad news. And this is especially important when the news you're sharing carries the unfair twin…

If you've ever been on a large boat, you know that they're impressive wonders of technology. They can move impressively fast and they can carry a lot…