In the oh-so loved world of sports, a hot topic these days is how teams, coaches and players can connect with their fan-base using social media…

The message seemed innocent enough, if a little out of left field. “Jay, just reaching out to see how things are going during these times…” it began…

Last Friday morning, at the Ability First's Champion Awards breakfast, I was in the company of enlightened people. That might be a strong statement…

It’s the bane of every social networker’s existence – how do you accurately define the return on investment for your social media activities? Business…

Your first reaction upon revisiting the fallout from Coca-Cola's #MakeItHappy campaign may be to throw up your hands and say, "Well, this is why we…

There are two words you’ll never, ever hear me use in discussing what I do: spin and wordsmith. I know some people wear these labels with pride -- and…

Making one's business or organization accessible to customers, employees, and others is essential -- but that accessibility needs to come through in a…