We should do lots of things. But what we can actually do with the resources available to us -- that's what we need to focus on, and that's where we're…

You can have the greatest content in the world, but if you don't have the right hook to attract your readers, then you're only going to lament the…

We often fall into the habit of focusing on broadcasting information when we discuss accessibility: how can we ensure our message is accessible to the…

I have spent the last few days preparing for and enrolling in French as a Second Language classes in a local community college. In addition to…

This year, with the Accessibility for Ontarians with Disability Act’s (AODA) Jan. 1, 2021 deadline for website compliance fast approaching, Blue…

I was recently involved in a discussion about Yelp and how to use it to maximize a business's exposure. While I was already aware of the common…

“What are all these GDPR emails filling up your inbox?” -- The Guardian. “GDPR. What It Is and How Might it Affect You?” -- The Wall Street Journal.…

Focusing on delivering upon the expectations you have set for your customers is music to your customers' ears. But focusing on your own internal…

Many of you will likely be familiar with the United Airlines mistake. I'm not going to get into what happened -- and lord knows that there have been…

OK, great. You’re thinking about a new website. Not only should you have a fully functional website that shares everything about your company and what…