The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

Think about moving to a new home. No matter how carefully you pack, you wouldn’t expect everything to be clean, organized, and in place the moment you…

Last week, the management team participated in their last EOS® planning session, thus ending our two year engagement with implementer, Preston True…

Inspired by several other local businesses and organizations, we have committed to the 2019 United Way Tampon Tuesday campaign. This means, over the…

The old adage states that a picture is worth a thousand words. Those words, however, are not restricted to just the facts and details – they also…

You can make the most elegant, relevance-based site search appliance possible -- but, still, sometimes you’re going to want to ‘game’ the system…

In the previous installment, I talked conceptually about how to approach testing and what we are trying to learn. This time we’re going to get our…

The recent news from Google that mobile-based searches have exceeded those coming from desktop and laptops has prompted one Google exec to suggest…

So, like most things that are considered cool sh!t or all that and a bag of chips, there's always the unruly people out there trying to spoil all the…

Last week I was introduced to Layar, which is a Mobile Augmented Reality Browser. Layar combines GPS, camera, and compass technology to identify your…