Content can be great. Context will always make it better. I've been in this game a while and one of the biggest questions that businesses, politicians…

It's also important to watch your p's and q's -- and every other letter in the alphabet -- especially when you're making a request. Because, when it…

If you only know my from my written communications, you may not know that I have a tendency to be a bit blue in my language choices amongst friends…

That transition from the educational environment to the work world can be daunting. It's one thing to understand the theory behind a concept; it's…

While there are no sure things in appealing to your customers, working towards taking higher-percentage shots can help to make your efforts less about…

Volume does not always equal value. And when it comes to soliciting both internal and external feedback, it's important to realize that the greatest…

Recently, I was under the lights at my dentist’s office. Maybe it was the hypnotic hum of the drill, maybe it was the influence of freezing, but our…

Why does plain language matter? Especially in Canada where we have such a high literacy rate, doesn’t everyone know how to read and comprehend content…