While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

What a difference a month, or so, makes right? The old adage states that necessity is the mother of invention -- and travel restrictions and physical…

The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

At the best of times, working from home can create communication and isolation challenges. Management must be mindful of including remote workers and…

Today Digital Echidna was invited to the launch of London Public Library’s One Book One London reading initiative. We hope you’ll join us in this…

The best way to learn about your customers, their needs, the challenges they face, and the problems you can solve is by asking them directly. However…

OK, we are officially in 2017 now, but it still feels right to look back on the 2016 that was and continue our review of the past year -- and the…

However objective and empathic a designer or developer is, his or her own life experiences and needs will always determine what he or she designs and…

It’s the bane of every social networker’s existence – how do you accurately define the return on investment for your social media activities? Business…