In my prior post I discussed the forbearance required of accessibility complainants. I will now cover the other side of the coin: the response I'd…

While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

Canada Day is fast approaching – and as Canadians we have so much to celebrate. I believe that Canada’s greatest strength is its diversity. We have…

I’m currently on the train, en route to Toronto to participate in a meeting of the Employers’ Partnership Table -- a group of various businesses and…

It's also important to watch your p's and q's -- and every other letter in the alphabet -- especially when you're making a request. Because, when it…

“Collectively, we started to change the face of disability employment in the province of Ontario.” I’m not one given to hyperbole, but this comment by…

They’re nice words -- but you may hear an echo if you say them because too often they ring hollow in our society. Today is the International Day of…

Accessibility isn’t about making people fit into one world, but rather working together to ensure that all barriers are reduced enabling everyone to…

There’s a fine line between genuine sympathy and the perception of opportunism. Even if your heart is in the right place, public opinion can become…

Too often we treat our websites like storefront signs – long-term representations of who we are, updated only periodically. But are you really what…