At the core of Canada's anti-Spam laws, which come into effect July 1, 2014, is the word "consent." Essentially, as we discussed yesterday in our…

If you're like most businesses, your website is regularly asking visitors for their personal info - as part of a registration, payment, or contact…

Is it blue and black or is it white and gold? The answer doesn't matter; the fact that the question exists at all is fascinating and something to keep…

Well. That was a heck of a 2020, hasn’t it? And while it may be tempting to just rush into 2021 and try to put the past year behind us, I think that’d…

The newsletter: it can be management’s Nirvana and a communicator’s nightmare. But with a little planning, understanding, and talent, you can create…

It’s hard to criticize “progress,” but when progress comes with quotes around it, sometimes the perception of moving forward can be more detrimental…

Managing a message, integrating systems, and delivering the right content to the right audience is a challenging endeavour -- especially for those at…

When time is of the essence, it's important to ensure that essential interactions are available -- an issue that people with accessibility challenges…

Just over a year ago, I wrote about the importance of having accessible options for service providers when persons with disabilities aren’t able to…

From the Ask Echidna mailbag we received this question from Ben A., "Is there a good way to deliver bad news in business?" It's an important question…