While most of the technical innovations that have had a profound impact on my life have been hardware-based, imagine my excitement when my newest…

Whether you're writing for the Web, posting on your company's social networks, or creating internal newsletters or documentation, the old KISS…

One of the biggest challenges we face in projects is balancing the needs of the users with those of internal stakeholders. In an ideal world, we’d…

The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

This year truly has been one filled with change. Over the past couple of weeks, you look around and notice the leaves changing colour. This time of…

Web videos are becoming an increasingly popular way to display content online (some companies are even turning their blogs into VBlogs or Video Blogs…

Being involved in many committees has given me the opportunity to attend and organize many events. One topic that often arises is third party follow…

“I’m really busy right now.” Or… “I’ll get to that when things slow down.” The thing is, things never really do slow down, do they? There may be odd…

Sometimes we use words with the best intentions but those words can lose their power and their meaning through neglect. Whether you're talking about…

Remember when the idea of a paperless office was a thing? No one would need hard copies of anything: computers and digital technology would supplant…