Later this week, I’ll be presenting at the Bay Area Drupal Camp (BADCamp). But instead of waking up and looking out of a hotel window at the sprawling…

What if there was a way to bring back people who visited your website but weren't converted? One advertising strategy makes this possible. It’s called…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

Yesterday, I discussed my top five negative trends in social networking, but that’s no way to end a year. Today, for my final post of 2012, I want to…

Last month was the first virtual DrupalCon. There was trepidation about how well the community’s signature event would translate to the virtual space…

At Digital Echidna, we have a long and successful history of working with enterprise-level clients, especially in the healthcare and educational…

They’re nice words -- but you may hear an echo if you say them because too often they ring hollow in our society. Today is the International Day of…