It's easy to pay attention to the big challenges that are right in front of our face, but to get a true view of the issue, you need to apply a 360…

Last week I was introduced to Layar, which is a Mobile Augmented Reality Browser. Layar combines GPS, camera, and compass technology to identify your…

Is the wait finally over for the Google mobile phone? Leaked only a few days ago - Google is doing it again, and making us rethink how we access…

Infographics must die. At least that was the feeling I expressed a few months ago on Twitter. It was a visceral reaction to my frustration with…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

Every client we work with is different. As a result we get to spend lots and lots of time across many different industries, see a mixed bag of…

It’s a fine line between telling a story and being a shill – and, for business writers and media-types alike, I define that line using the following…

On Friday we held our annual Digital Echidna's Christmas potluck – a day where the team gets together, brings an assortment of food, and somehow comes…

In a recent blog post, I discussed how CAPTCHA accessibility is the number-one accessibility issue faced by blind computer users. However, a close…

When building sites or designing content, some people get too caught up in ensuring everyone is "represented" on a page -- breaking it down into…