Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

Islandora is an open-source software framework designed to help institutions, organizations, and their audiences collaborative manage and discover…

My expectations about AODA and its real-life implementation may have been grounded in a frustrating reality lately, but a recent travel experience has…

Let’s think about famous Berts/Burts for a minute: Burt Ward? Burt Reynolds? Burt Young? And, of course, Bert from Sesame Street. What do they all…

There’s a great site out there that answers the question of whether you should have a carousel or slider on your homepage . I should probably do one…

The message seemed innocent enough, if a little out of left field. “Jay, just reaching out to see how things are going during these times…” it began…

I was lucky enough to attend the Digital Creative 519 conference, organized by LEDC and held at Museum London the other week. The new (to me!) meeting…

I seldom appreciate the thought of someone else making decisions on my behalf. But this is particularly concerning when these decisions relate to…