We often talk about how businesses should respond to customers online. We talk about establishing action plans, response protocols, and single-points…

There are two words you’ll never, ever hear me use in discussing what I do: spin and wordsmith. I know some people wear these labels with pride -- and…

It's a cultural lesson that resonates with business – when it comes to building a successful story, focus on the people. We recently participated in…

The Canadian anti-Spam law has been in full effect for just over three weeks now. The sky hasn't fallen, no corporate communicators have been…

Designing and developing digital products for everyone should obviously include persons with disabilities, but this is made challenging if the…

Are you wondering what it is like to work at Echidna? Maybe you are interested in joining our team or you know someone who would be a great fit…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

Last Friday, the Echidna Team hosted a client appreciation night at the John Labatt Centre, dubbed "Hockey Night with Echidna" - where we gathered 100…

Happy Canada Day everyone! The Echidna office will be shut down tomorrow and hopefully most of you will be out enjoying the festivities (or just…