Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

Every client we work with is different. As a result we get to spend lots and lots of time across many different industries, see a mixed bag of…

Tomorrow's arrival of the International Day of Persons with Disabilities marks an ideal time for all of us to focus on celebrating our diversity…

Yesterday, I wrote about corporate humility as it relates to self-promotion and CSR efforts. It was a blog that's evolved – and continues to evolve –…

Thanksgiving is a wonderful time to stop, catch your breath, and take stock of where you are, where you've come from, and where you're going. We have…

Today we were named by Washington-based B2B research and review firm Clutch as one of Canada's top web development agencies. The same organization had…

Today is an exciting day for all of us at Digital Echidna as it marks the release of the 2017 PROFIT 500 ranking of Canada's Fastest-Growing Companies…

I've written before about the importance of making material about accessibility accessible. I thought it might just apply to articles. Alas, there are…

So, how do you know if your transit site is any good? In the first part of our series we talked about the importance of open source - how open data…